General terms and conditions of business

  1. SCOPE

The following terms and conditions apply to all orders placed through our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

  1. CONTRACTUAL PARTNER, CONCLUSION OF CONTRACT, CORRECTION OPTIONS

The purchase contract is concluded with SWISSFORCE PHARMA AG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.

  1. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

The following language(s) is/are available for the conclusion of the contract: German, English.

We save the contract text and send you the order data and our general terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

  1. DELIVERY CONDITIONS

In addition to the stated product prices, shipping costs may apply. You can find out more about the shipping costs in the offers.

We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.

We do not deliver to packing stations.

  1. PAY

In our shop you can generally use the following payment methods:

Credit card During the ordering process, you provide your credit card details. Your card will be charged immediately after you place your order.

PayPal, PayPal Express In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.

Google Pay In order to pay the invoice amount via the payment service provider Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. You will receive further information during the ordering process.

Apple Pay In order to pay the invoice amount via the payment service provider Apple Inc, One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login data and confirm the payment instruction. The payment transaction is carried out immediately after the order has been placed. You will receive further information during the ordering process.

  1. WARRANTY AND GUARANTEES

6.1 LIABILITY FOR DEFECTS

The statutory liability for defects applies.

6.2 WARRANTIES AND CUSTOMER SERVICE

Information on any additional guarantees that may apply and their exact terms and conditions can be found on the product itself and on special information pages in the online store.

Customer service: You can reach our customer service for questions, complaints and objections on working days from 9:00 a.m. to 5:00 p.m. by telephone at +41 41 790 94 38 or by email at info@swissforcepharma.com .

  1. LIABILITY

We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents.

  • in case of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited to the damage that was foreseeable at the time the contract was concluded and typically occurred, the occurrence of which must typically be expected. In all other respects, claims for damages are excluded.

  1. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (ODR), which you can find here [ https://ec.europa.eu/consumers/odr/ ]. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.